Microinteractions: Why you should sweat the small stuff

Microinteractions: Why you should sweat the small stuff

Feb 22, 2014

I’ve been writing a column on web design/UX for Access, the magazine of the Ontario Library Association, for the last five years (5 years! I had to double-check that to be sure, five years is a crazy long time) and I don’t think I’ve ever mentioned or linked to a single one of those articles […]

The best argument I’ve read for why you should develop personas

The best argument I’ve read for why you should develop personas

Jan 7, 2014

We’ve been doing a lot of service redesign work at my library lately, partly for a new service point we’ve designed and partly in an effort to harmonize the experience users have across all our various services and service points. As part of that work, I’ve been reading a lot about service design and one […]

Monthly Usability Testing: the Best Idea Ever

Monthly Usability Testing: the Best Idea Ever

May 3, 2013

Check out this notice on the GVSU website about monthly website usability testing. I hear a lot of talk about continual testing and iterative changes on a rapid development cycle, but I haven’t seen many such notices on library websites. So much to love here: the open call for participation, the brief outline of the […]

Google Analytics in Real Life
In libtech, ux

Google Analytics in Real Life

Dec 20, 2012

Eat your heart out, OPACs.

HathiTrust Personas
In ux

HathiTrust Personas

Dec 4, 2012

HathiTrust Personas This has been out for a while but I’m only just digging in: In 2011, the HathiTrust UX Advisory Group developed a set of personas to represent users of the HathiTrust Digital Library. The seven personas draw from past usability evaluations, user research, user-generated comments and feedback, web analytics, observations of use collected by the […]

Learning Space Toolkit, Data Gathering Tools

Learning Space Toolkit, Data Gathering Tools

Dec 3, 2012

Learning Space Toolkit, Data Gathering Tools via ethnographr: The Learning Space toolkit looks like a neat resource to help design and plan libraries/learning spaces. Of particular interest is the section on Data Gathering Tools that includes a bunch of ethnographic methods (like observations, interviews, photo diaries, focus groups, etc.) and ideas/resources for each. No better […]

ethnographr: user research in libraries

ethnographr: user research in libraries

Nov 29, 2012

A few colleagues & I have started a little UX in Libraries group in Ontario as a way to bring together UX librarians and other practitioners to talk about our work and our methodologies and techniques. In the interest of sharing what we do, not just amongst ourselves but with the rest of the library/UX […]

Participatory Design in Academic Libraries

Participatory Design in Academic Libraries

Nov 27, 2012

Participatory Design in Academic Libraries I am seriously excited about digging into this one. From the abstract: Participatory design is an approach to building spaces, services, and tools where the people who will use them participate centrally in coming up with concepts and then designing the actual products. The papers in this volume, written by […]

Sensible Library Website Development

Sensible Library Website Development

Oct 23, 2012

I asked a question on Twitter last week inquiring about why we have websites for our libraries. This presentation I did at Internet Librarian this morning on sensible library website development incorporates the responses I got last week, as well as a few other tidbits.

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