I’ve been writing a column on web design/UX for Access, the magazine of the Ontario Library Association, for the last five years (5 years! I had to double-check that to be sure, five years is a crazy long time) and I don’t think I’ve ever mentioned or linked to a single one of those articles […]
We’ve been doing a lot of service redesign work at my library lately, partly for a new service point we’ve designed and partly in an effort to harmonize the experience users have across all our various services and service points. As part of that work, I’ve been reading a lot about service design and one […]
Check out this notice on the GVSU website about monthly website usability testing. I hear a lot of talk about continual testing and iterative changes on a rapid development cycle, but I haven’t seen many such notices on library websites. So much to love here: the open call for participation, the brief outline of the […]
I asked a question on Twitter last week inquiring about why we have websites for our libraries. This presentation I did at Internet Librarian this morning on sensible library website development incorporates the responses I got last week, as well as a few other tidbits.